What Our Clients Say

 What Our Clients Say

Reviews and testimonials

“At a time of crisis the team at Clarity Care have been a fantastic source of advice, guidance and reassurance. They identified an appropriate nursing home that was immediately available to provide respite care and we could not have wanted a better solution for our urgent needs. I would strongly recommend that anyone who needs to find appropriate care of any kind for relatives or loved ones should have a conversation with the team at Clarity Care and make the most of their deep reservoir of knowledge and experience. It saves not only time  but helps reduce the stress and worry that comes hand in hand with these situations, all of which makes the process that much easier.”

Mrs S,  Sussex – June 2019

“I have no hesitation in commending the most excellent services offered by by Lynn Osborne and her Clarity Care Consulting team.  Attentive, thoroughly professional and in tune with the dynamic needs of her customers and their families, Lynn offers well considered, pragmatic advice.  Through proactive engagement with care agencies and local authorities, she was instrumental in helping us to navigate through the complexities of regulations, care criteria, financial and other factors but always with compassion and empathy for the needs of the client at a difficult time. ”

Anonymous,  Cornwall – January 2019

“Thank you for helping us with my partners Dad. You took all of the worry away, helping to prevent the crisis and find local care providers. Without you, this would have been a huge stressful worry and I don’t know how we would have found the time to do it.”

Karen Murray,  Emsworth, Hampshire – April 2018 – Video Testimonial

“We want to express our sincere thanks and deep appreciation for all you did in helping us to manage mum’s last couple of months as her health gradually deteriorated.

We can say without hesitation that without your assistance we would not have known where to go to find the appropriate care agencies and latterly a nursing home to give mum the support she needed.”

Mr H,  Cheltenham, Gloucestershire – October 2018

“You rescued us from a crisis and continue to be a reassuring hand on our shoulder – I only wish that I had discovered the support that you offer two years earlier.”

Mr S,  Petersfield, Hampshire – August 2018

“Lynn and the Clarity Care Consulting team have been invaluable to us in guiding, sourcing and comforting us through the confusing and often complex issues regarding elderly care.  When our 82 year old Dad was released from hospital, Lynn listened, advised and found us great carers to allow Dad to stay in his cherished home with Mum, rather than move straight into a care home. Living rurally, carers are hard to find, but Lynn found us a great team very quickly who have been totally reliable. Lynn also helped us with Social Service queries and specialist nurse visits, and in arranging respite for our elderly mother too. Lynn not only considers what is best for the patient – she considers what can and will work for the whole family too.  She listens and cares and that helps make a difficult situation feel much better. We are very happy to recommend Clarity Care without hesitation. Thank you for such a professional and caring service!”

Mrs C,  Petersfield, Hampshire – March 2018

“My Uncle had MS for a number of years and after my Auntie passed away it was very important to carry out her wishes that my Uncle stayed at home, Lynn and her team were very helpful with this and she was my rock with all that went on with my Uncle.

Lynn also helped with many other items that wasn’t just caring so myself and the family would like to say thank you very much for all you have done”

Mrs D,  Winchester, Hampshire- March 2018 via Facebook

“I wanted to let you know how grateful we are for your support and services over the last few weeks.  Thanks to you Gordon was able to spend his last few days in Chatterwood where he was cared for brilliantly right up to the last moment.  He deteriorated very quickly at the end but he is not suffering any more.”

Mrs W,  Hampshire- February 2018

We think what you do at Clarity Care is invaluable to people like us who are trying to navigate the complexities of the “system” and the outcome was to give us reassurance, advice and a place of safety for Gordon just when it was needed.

“Clarity Care & Lynn in particular came to my rescue again when I needed to find Mum a good care home. Lynn’s research was thorough, friendly & as always, I felt well supported. Finding solutions for a loved one is a really stressful time & I felt Lynn had a very clear understanding of what I was going through – that makes a real difference.

We found an amazing home for Mum & she is doing better than I could ever have imagined. I have no hesitation in strongly recommending Clarity to anyone, it is a professional, caring & affordable service that makes a huge difference to an experience that many find themselves thrown into. Thank you for doing such a great job & keep up the good work.”

Mrs K,  Maidenhead, Berkshire – November 2017

“Thank you for the valuable information you provided today about how we should approach the local authority about care. Your guidance has been invaluable”

Financial Planning Consultant,  Southborough, Tunbridge Wells, Kent – September 2017

“Thank you for all your help and advice about care fees.. Entering this system of elderly care is like stepping off a cliff edge with no safety net, and you gave me more information in that one call than I have found in over 2 years of searching!”

Mrs B,  West Sussex – September 2017

“The advice and expert advice given to my friends was superb. You managed to take away a lot of their worry in a very challenging, stressful situation and give them information which reassured them. I can’t thank you enough for the help.”

Mrs B,  Southbourne, Dorset – June 2017 via Facebook

“When my father was extremely frail with numerous terminal illnesses your support, wisdom and practical advice for my mother and family was invaluable. It was such a tiring time and we become a little blind with making the sensible and rational decisions – often not even knowing what these decisions and options were. I want to thank you from the bottom of my heart for helping us see through the fuzz, to help us have a few smiles and also feel relaxed, knowing you were there to help us through.”

Mrs L,  Winchester, Hampshire – December 2016 via Facebook

“From the first conversation, Lynn inspired confidence that she would identify and implement a care solution that suited the needs of both our parents. She had an understanding and reassuring manner and took responsibility for all the logistical details. She always did exactly what she said she would do. 

In a market where demand exceeds supply, it was valuable to have someone with local knowledge and contacts – especially for carers but also for allied health professionals and suppliers of stair lifts, accessible bathrooms etc. 

Lynn immediately thought of issues that it would probably have taken us much longer to realise even needed to be addressed. She was quick to respond to email or calls and always kept us well informed of progress. All in all, a real pleasure to work with. “

Mr S,  Hampshire – November 2016

“Thank you so much for all your help. I don’t know what we would have done without you and I can’t recommend you and your team at Clarity Care Consulting, highly enough. You’re absolute stars!”

Mr B,  Hampshire – November 2016

“Wow, the extensive knowledge combined with the truly empathetic nature you have is everything anyone could ask for in the emotional road to seeking care. All matters were covered with a calm, warming and efficient manner to take me through a process I could never have achieved on my own. Thank you. I highly recommend anyone to get clarity with Clarity Care Consulting”

Mrs D, Emsworth, Hampshire – November 2016

“The service provided is that rare mix of professional expertise in a challenging situation and an empathetic rapport to bring about the best result for the individuals. With attention to detail and prompt response at all times Clarity Care Consulting offers integrity, trust and support. I sincerely wish this company continued success.”

Mrs P, Dorset – October 2016

“I can’t thank you enough for the help you have given mum and me. It has been a very stressful journey and having you on board has made it so much easier. Your unfailing support, kindness and wonderful professional advice about care has been so supportive”

Mrs L, Portsmouth, Hampshire

“I had a situation that I as a relative was struggling with.  It was a very complex set of circumstances as during the last six months sadly my relative had two Hospital stays, was diagnosed with dementia and had a short time at home necessitating the provision of 24 hour live in care.  The situation for myself and other members of the family was a most distressing one and difficult to cope with as we found the care system and its processes confusing full of red tape and slow.  Throughout all of the trials and tribulations that myself and my family experienced Lynn was on hand instantly by phone, email and in person, attending Hospital meetings with me, investigating and visit homes, liaising on our behalf with healthcare professionals, care companies, carers themselves and even supporting me from the early hours of one morning at my relatives home attending in person and dealing with the breakdown of home care.  I cannot praise and thank Lynn enough for her responsiveness and her commitment to her clients and their family is exemplary and goes beyond the scope of any contractual arrangement with her.  Lynn works tirelessly to achieve the best possible results for her clients.  I work in a service industry myself and I have to say I have never experienced such an exceptional level of customer care with any other consultants that I have worked with in my profession as a lawyer.

Ms M, Southampton, Hampshire

“I just wanted to tell you how grateful I am to you for all you do for us. Your support is invaluable and makes such a difference.”

Solicitor, Southampton, Hampshire

“I cannot thank you enough for your help and assistance in identifying suitable nursing homes in Hampshire for Mum and Dad. But the service you gave was so much more than this and in particular I am most grateful for the personal support you offered me at a time when life seemed pretty bleak. Knowing that you were available to talk to provided me with a comfort that made it possible to stay strong and I will always be indebted to you for that”

Mrs C – Southampton, Hampshire

“Decisions about care and ensuring the best level of care  – ones own or when assisting a loved one – are difficult, stressful and complex. There is little help to hand and many people turn to their Solicitors for assistance. We do our very best but aspects of the issues involved are beyond our field of expertise and as regards others, we are just not the ‘man for the job’ due to time and resource constraints. Clarity Care are fellow professionals who fill the gap with expert knowledge and passionate care – Fiona and Lynn do exactly what is says on the tin – put clarity into care.”

Solicitor, Portsmouth, Hampshire

“Without your practical – and moral – support, the last few months would have been an absolute nightmare, for us all. You were always there at the end of the phone to reassure and support us”

Mrs. L, Edinburgh, Scotland 

“I really appreciate all the help and advice that you were able to offer at such a fraught time. Thank you again for helping us to create order out of chaos.”

Mrs. R, Surrey

“Thank you so much for taking the time to put it all down in layman’s terms; my head was reeling reading all the “You can, except . . .” etc online.”

Mr. M, Greece

If you are looking for care services for an elderly relative and need help or advice, call us on 02392 251351, e-mail us at [email protected] or complete the form on our contact page.