Our approach to finding home care.
Understanding the care needs.
Initially we will speak with you, either face-to-face or over the phone, to understand what care is needed, the type of home care that will suit your relatives needs and agree the fees that are affordable. We will also visit your elderly relative so we get to know them. During the visit we will also review the house for suitability and as part of our work we will make recommendations relating to any aids and adaptations we think would make it as easy as possible for your elderly relative to stay at home.
“From the first conversation, Lynn inspired confidence that she would identify and implement a care solution that suited the needs of both our parents. She had an understanding and reassuring manner and took responsibility for all the logistical details. She always did exactly what she said she would do.
In a market where demand exceeds supply, it was valuable to have someone with local knowledge and contacts – especially for carers but also for allied health professionals and suppliers of stair lifts, accessible bathrooms etc.
Lynn immediately thought of issues that it would probably have taken us much longer to realise even needed to be addressed. She was quick to respond to email or calls and always kept us well informed of progress. All in all, a real pleasure to work with. “
Mr S, Hampshire – November 2016
Comprehensive research of home care providers.
We will undertake comprehensive research of the home care agencies in the area that meet the criteria. This includes reviewing CQC inspection results to ensure the agencies meets inspection criteria, reviews of customer comments and speaking with the agencies to find current charges and availability. We will visit the agencies that we think are most suitable, so we are able to make suitable recommendations.
We will produce a report of our recommendations on the best way to proceed and present this to you. This report will include a shortlist of suitable care agencies that have availability and meet the budget criteria that was set during initial discussions, as well as our recommendations regarding aids and adaptations.
We will discuss the shortlist with you and agree how best to proceed. You may want to talk with the home care agencies yourselves or be happy to proceed with our recommended agency. We can provide assistance with any recommended aids and adaptations as we have developed good working relationships with many organisations who provide these. We would also recommend that where appropriate the agreed suppliers are also retained to fit them as poorly fitted aids and adaptations can be worse than not having them in the first place.
We will also recommend “telecare” equipment where appropriate. This can range from pendant alarms and emergency call buttons to pressure sensors, motion detectors and many others.
Manage the introduction of the care service.
Once you have reviewed the report and agreed appropriate actions we will manage the introduction of the services for you and monitor them until all parties are agreed that they are working and that the elderly relative is safely living at home.
Contact us for more information.
If you are currently looking for home care for an elderly relative and need help, please call us on 02392 251351 or visit our contact page for other ways to get in touch.
Once all parties are happy, you may wish to consider our Peace of mind monitoring service, where we will continue to monitor the quality of the care being provided to ensure that it is still appropriate and the quality remains of the highest standards.
Our ethos about care.
We know how difficult it can be when an older person needs help to stay in their own home and how challenging it can be to find the right home care or domiciliary for your elderly relative. With an unrivalled knowledge of local home care providers our experienced advisors can help you find the home care services that are right for your relative.
We pride ourselves on being independent, with no ties to any care providers, so you can rest assured that our recommendations are truly independent and are based on our observations of home care providers in action, together with the information recorded about inspections from the Care Quality Commission.